Privacy Policy

Last updated:

1. Information We Collect

When you place an order through our website, we collect:

Your full name and phone number (required for order confirmation)
Your delivery address (collected during confirmation call)
Payment information (processed securely by our courier partner)
Information about your browsing activity through cookies and analytics

2. How We Use Your Information

We use your personal data to:

Confirm and process your order
Arrange and track delivery of your order
Respond to customer inquiries and provide support
Comply with legal obligations
Improve our website and customer service (via analytics)

3. Legal Basis for Processing (GDPR Article 6)

We process your data based on:

Contractual necessity (fulfilling your order)
Legitimate interests (improving our service)
Your explicit consent (for marketing communications)

4. Sharing Your Information

We share your information only with:

Our courier delivery partners (necessary to deliver your order)
Payment processors and card networks (to process payment)
Legal authorities if required by law

We never sell your personal data to third parties.

5. Data Protection

We implement appropriate security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.

6. Your Rights Under GDPR

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data (right to be forgotten)
Object to processing of your data
Request restriction of processing
Data portability (receive your data in a structured format)
Lodge a complaint with the Information Commissioner's Office (ICO)

7. International Data Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy. Order data is retained for 7 years for accounting purposes. Contact information is deleted upon request.

9. Children's Privacy

Our website and products are not intended for children under 18. We do not knowingly collect data from children. If you believe we have collected information from a minor, please contact us immediately.

10. Third-Party Services

Our website uses:

Google Analytics - tracks website usage (with cookie consent)
Google Ads Conversion Tracking - measures advertising performance (with consent)
Google Maps API - displays our location (no personal data collected)

These services process data according to their own privacy policies. You can opt out of analytics tracking at any time.

11. Cookies

We use cookies to enhance your experience. See our Cookie Policy for detailed information.

12. Policy Changes

We may update this privacy policy. Changes will be posted here with an updated date. Continued use of our website constitutes acceptance of changes.

13. Contact Us

Regencartilage Ltd
45 Belgrave Square
London, SW1X 8QS
United Kingdom
info@regencartilage.shop
+44 20 7946 0958
Monday-Friday: 09:00-17:00 GMT

14. Data Protection Authority

If you have concerns about our data practices, you can lodge a complaint with the Information Commissioner's Office (ICO):
ICO
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
www.ico.org.uk